Technical Support Specialist – IT Solutions

About the role

The Technical Support Specialist will work closely with customers to understand their business needs and deliver high‑quality, technology‑based solutions. You will be responsible for implementing, testing, and supporting IT systems while ensuring alignment with user requirements.

Key responsibilities

• Plan, execute, and review IT solution implementations, including acceptance, security, performance, and integration testing.
• Provide phone, remote, and on‑site incident support, managing end‑user expectations and troubleshooting issues.
• Participate in solution discussions, evaluate approaches, and propose cost‑effective alternatives.

Required profile

• Minimum 2 years of experience in an IT‑related role, maximum age 27.
• Strong organizational, planning, and communication skills with a focus on continuous improvement.
• Ability to work under pressure, tolerate stress, and adapt to changing priorities.

Required skills

• Good knowledge of installing and managing Microsoft Windows Server (2012/2008) and Windows Client (10/7).
• Proficiency with Active Directory, Windows Group Policy, and domain workflow.
• Solid understanding of networking concepts: switching, routing, DNS, DHCP, VPN, and network protocols.
• Experience with virtual machines (VMware Workstation or ESXi) and basic firewall configuration.
• CCNA certification is an advantage.