Travel Agent – UK Account (On‑site in Giza)

About the role

We are looking for a full‑time Travel Agent to join our Giza site and support a UK‑based travel account. In this on‑site position you will assist customers with reservations, travel planning and related services while delivering exceptional customer service.

Key responsibilities

• Handle inbound customer inquiries regarding travel reservations, flights, accommodations and car rentals.
• Book and modify travel arrangements using the company’s booking systems.
• Recommend suitable travel packages and upsell additional services when appropriate.
• Provide accurate, timely information and resolve any issues that arise during the booking process.
• Maintain detailed records of customer interactions and transactions.

Required profile

• Proven experience in customer service and sales within the travel or hospitality industry.
• Strong communication and interpersonal skills to engage with diverse clients.
• Customer‑focused attitude with problem‑solving abilities.
• Flexibility to work varied shifts and maintain a high level of professionalism.

Required skills

• Experience with travel reservation and booking systems.
• Familiarity with car rental processes.
• Ability to manage travel arrangements including flights, hotels and rentals.

What we offer

• Full‑time permanent position on a modern Giza campus.
• Opportunities for career growth within a global customer experience leader.
• Supportive team environment focused on curiosity, creativity and connection.