Account Manager – Italian Speaking (Cairo-Based)

About the role

As an Account Manager you will grow Agoda’s hotel supply network in the mid‑tail segment by remotely managing a portfolio of 75‑100 properties. You will be responsible for partner engagement, performance improvement and activation of Agoda’s products and promotions.

Key responsibilities

• Own and manage a portfolio of 75–100 mid‑tail hotels, ensuring at least 90 % coverage each quarter.
• Build and maintain strong relationships with hotel partners through calls, emails and virtual meetings.
• Analyze key supply metrics (SHS, DS, Pvar, AV) and recommend solutions to improve performance.
• Activate Agoda products and promotions, track deal outcomes and document results.
• Use Agoda’s digital tools (Avaya, HubSpot, SHS/DS Playbooks) for outreach, logging and reporting.
• Prioritise under‑performing properties to maximise impact.
• Participate in training on new tools, processes and best practices.
• Handle partner escalations within the assigned portfolio.

Required profile

• Excellent command of English and French, both written and spoken.
• Minimum 4 years of experience in account management, business development or supply/e‑commerce.
• Strong relationship‑management and negotiation abilities in B2B environments.
• Analytical mindset with proven use of data to drive decisions.
• Self‑driven, organised and able to manage a large portfolio independently.
• Adaptability to evolving workflows, tools and business priorities.

Required skills

• Avaya (call system)
• HubSpot (CRM)