Application Engineer

About the role

As an Application Engineer at LENSEC you will ensure the technical success of partners and clients by providing comprehensive support across all LENSEC products and solutions. The role combines product configuration, advanced troubleshooting, and technical project execution to maintain high system performance and customer satisfaction.

Key responsibilities

• Provide technical support and guidance to clients and partners, managing support cases and performing advanced system diagnostics.
• Configure, maintain, and optimise LENSEC solutions to meet partner requirements.
• Resolve complex technical issues through remote or on‑site support, including software installations, system upgrades, and hardware repairs.
• Demonstrate LENSEC systems to partners and potential clients at meetings and events.
• Assist with project delivery, ensuring smooth configuration and handover for new deployments.
• Support pre‑sales activities such as hardware sizing, technical proposals, and integrated solution design.
• Leverage Linux and networking knowledge to troubleshoot infrastructure‑level issues.
• Update technical documentation, troubleshooting guides, and knowledge‑base articles.

Required profile

• BSc degree in Computer Science, Software Engineering, IT or a related field.
• 1–2 years of experience as a Technical Support Engineer or in a similar troubleshooting role.
• Strong problem‑solving abilities and excellent communication skills.
• Ability to work proactively in a fast‑paced environment and collaborate across time zones.

Required skills

• Linux system navigation, command‑line troubleshooting, log analysis.
• Networking fundamentals and infrastructure troubleshooting.
• Physical security, CCTV, and ELV (Extra Low Voltage) systems, including access control and analytics integrations.
• Basic DevOps principles and modern deployment workflows.
• Knowledge of firewalls, routers, switches, and wireless access points.