Assistant Front Office Manager – Luxury Resort

About the role

The Assistant Front Office Manager supports the Front Desk Manager in delivering exceptional guest experiences at a luxury resort. This position ensures smooth daily operations and upholds the brand’s high service standards.

Key responsibilities

• Assist the Front Desk Manager in overseeing all front office activities to guarantee a seamless guest journey.
• Lead, coach, and motivate front office staff to provide personalized, high‑quality service.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Monitor arrivals, departures, and room allocations to optimise occupancy and guest flow.
• Ensure consistent application of front office procedures, policies, and standards.
• Collaborate with Housekeeping, Reservations, and other departments to maintain smooth operations.
• Support training, scheduling, and performance management of team members.
• Analyse guest feedback and operational reports to identify improvement opportunities.

Required profile

Required skills