Banking Customer Service Advisor – English Support

About the role

Concentrix is looking for a Banking Customer Service Advisor to provide English‑language support for a global banking client. You will interact with international customers through phone, email and chat, ensuring their queries are handled efficiently and professionally.

Key responsibilities

• Deliver outstanding customer support via phone, email, and chat.
• Handle inquiries, resolve issues, and provide accurate information related to banking services.
• Maintain a high level of professionalism and empathy in all interactions.

Required profile

• Fluent English (minimum B2 level).
• At least 6 months of customer service experience.
• Flexibility to work rotational shifts.
• Bachelor’s degree holder.

Required skills

What we offer

• Salary up to 21,800 EGP gross (including KPIs & night‑shift allowance).
• Paid training period.
• Five‑day work week with rotational two‑day offs.
• Structured rotational shifts.
• 24/7 door‑to‑door transportation for female staff after 9 PM.
• Social and medical insurance coverage up to 500 K EGP.
• Strong career growth opportunities.