Customer Service Agent – Vodafone UK (Hybrid)
VOIS Egypt · Cairo
Job description
About the role
Join VOIS Egypt as a front‑line Customer Service Agent supporting Vodafone UK customers. You will handle inbound phone calls, resolve inquiries, and ensure a positive experience that reflects the company’s brand.
Key responsibilities
- Answer customer calls and address their questions promptly.
- Resolve inquiries and issues in line with Vodafone UK policies.
- Maintain high standards of customer experience and professionalism.
- Represent the company positively during each interaction.
Required profile
- Fluent English (C1 level) – mandatory.
- Graduate degree required.
- Egyptian nationality.
- Strong communication and soft‑skill abilities.
- Open to both male and female candidates.
Required skills
What we offer
- Hybrid work model (2 days onsite per week).
- Laptop/PC and internet allowance provided.
- 5‑day work week with 2 rotational days off.
- Profit‑share scheme.
- Social and medical insurance.
- Annual salary increase after conversion.
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Published 1 month ago
Expires 1 week from now
45 views · 0 interested
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VOIS Egypt
Cairo