Customer Service Representative

About the role

We are seeking a Customer Service Representative to join our call‑center teams in Egypt. The position requires providing assistance to customers in English (minimum B2 level) and can be performed on either morning or night shifts.

Key responsibilities

• Interact with customers in English to address their inquiries.
• Deliver service according to company guidelines and quality standards.
• Escalate more complex issues to senior staff when necessary.

Required profile

• Graduates or undergraduates.
• Fluent in English (B2 level).
• No prior experience required.

Required skills

• English language proficiency (B2).

What we offer

• Promotion opportunities after six months.
• Salary up to 21,000 EGP gross per month.
• Transportation provided both ways.
• Medical and social insurance coverage (500 k).
• Fully paid training program.
• Flexible shift options (morning or night).
• Work locations in Maadi, New Cairo, 6th of October, and El Sheikh Zayed.