Receptionist – Front Desk (Cairo)

About the role

We are looking for a friendly and professional Receptionist to join our front‑desk team at Sheraton Hotels & Resorts in Cairo. You will be the first point of contact for guests, handling inquiries, reservations and administrative tasks while ensuring a smooth and welcoming experience.

Key responsibilities

• Enter and retrieve information from computer databases, update records, files and reservations.
• Operate standard office equipment, point‑of‑sale systems and handle incoming/outgoing mail.
• Prepare letters, memos and documents using word processing, spreadsheet, database or presentation software.
• Maintain both computer‑based and paper‑based filing systems.
• Answer telephone calls with proper etiquette and assist guests, including those with disabilities.
• Welcome guests, anticipate their service needs and thank them sincerely.
• Follow company policies, maintain a professional appearance and protect confidential information.
• Perform light physical tasks such as moving objects up to 10 lb.
• Support team goals and perform other reasonable duties as assigned.

Required profile

• Excellent communication skills with a clear, professional language.
• Ability to work collaboratively and maintain positive relationships with colleagues.
• Attention to detail and accuracy in handling documents and data.
• Commitment to confidentiality and company policies.
• Physical ability to lift and carry items up to 10 lb.

Required skills

• Point of sale systems
• Standard office equipment
• Presentation Software
• Computer databases

What we offer

• Equal opportunity employment in a diverse, inclusive environment.