Associate Operations

About the role

Delivery Hero is hiring an Associate Operations professional in Maadi, Egypt, on a temporary basis. The role covers order tracking and delivery, supplier and operations coordination, reporting, catalog and data accuracy, assortment quality and process improvement.

Key responsibilities

• Track open orders end-to-end, drive on-time, in-full delivery and escalate delays early with proposed solutions.
• Act as the main contact between suppliers and the operations team on LPOs, deliveries, shortages and returns, and monitor supplier performance (fill rate, lead time, cost compliance).
• Own the admin reports (Active Items, Customer Orders, Weekly Cost Update, Pepsi Data Sharing, QFA Sales, PO MTD) and the monthly supplier data sharing, turning numbers into insights and recommended actions.
• Action requests to change barcodes, cost prices and descriptions, and keep the change log and internal database accurate.
• Maintain the country assortment file and run weekly image checks in the Talabat app, fixing missing or incorrect images.
• Find workflow gaps, automate repetitive tasks (Sheets, Apps Script, Tableau), handle document printing and stamping and support manager requests.

Required profile

• At least 2+ years of experience in data recording and administration.
• Detail-oriented, structured and able to prioritize; delivers solutions rather than bottlenecks.
• Able to interact with senior-level executives and manage the expectations of multiple stakeholders.
• Energetic about learning on the job, with excellent analytical and communication skills.