Bilingual French & English Customer Service Representative – Night Shift

About the role

We are looking for a bilingual French‑English Customer Service Representative to join TTEC’s night‑shift team supporting a US‑based financial program. Based in Cairo, you will interact with customers via phone, chat or email, delivering fast, courteous solutions and ensuring a positive experience.

Key responsibilities

• Answer inbound customer communications in French and English during night hours.
• Research and provide accurate information to resolve customer inquiries and issues.
• Apply product and service knowledge to guide customers and recommend solutions.
• Document interactions and follow internal procedures to maintain quality standards.

Required profile

• Minimum 6 months of customer service experience.
• High school diploma or equivalent.
• Fluent French (C1) and English (B1) proficiency.
• Basic computer literacy.

Required skills

• Computer usage.

What we offer

• Supportive career development and inclusive culture.
• Base salary plus performance‑based bonuses.
• Access to thousands of free training courses and coaching.
• Global team environment guided by company values.