Bilingual French Travel Advisor – Customer Support

About the role

FlairsTech is looking for a Bilingual French Travel Advisor to join its customer support team for a travel agency account. Based in Maadi, Cairo, you will work in a hybrid model, handling travel‑related inquiries and ensuring a high level of customer satisfaction.

Key responsibilities

• Answer inbound calls and live‑chat messages from customers.
• Assist with travel bookings, changes, cancellations and related queries.
• Provide accurate information and maintain quality service standards.
• Resolve issues efficiently while maintaining a positive customer experience.

Required profile

• Fluent in French (spoken and written) – mandatory.
• English proficiency at B2 level or higher.
• Previous experience working on a travel‑focused account.
• Strong communication, problem‑solving abilities and capacity to multitask under pressure.

Required skills

What we offer

• Hybrid working model with rotational shifts (5 days on, 2 days off).
• Opportunity to work with an international MSP serving over 100 global partners.
• Professional development within a technology‑driven environment.