Call Center Agent (Furniture) - On-Site
Sutherland · Alexandria
Job description
About the role
Sutherland is hiring a full-time, on-site Customer Service Specialist in Alexandria for a furniture client. The specialist delivers exceptional customer support, answers inquiries, resolves issues and keeps customer satisfaction high.
Key responsibilities
- Handle customer interactions efficiently and with empathy.
- Provide tailored solutions to meet customer needs.
- Maintain a positive customer experience through effective communication and professional phone etiquette.
Required profile
- Fluency in English (B2/C1 level) is mandatory.
- Fresh graduates and dropouts are welcome to apply.
- Experience in a customer-facing role and familiarity with CRM tools is a plus.
- Flexibility with night and overnight shifts is essential.
Required skills
- Strong customer service and customer support skills.
- Proven ability to improve customer satisfaction and experience.
- Problem-solving, active listening and attention to detail.
- Professional phone etiquette and communication techniques (a plus).
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Published 2 days ago
Expires 1 month from now
3 views · 0 interested
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Sutherland
Alexandria