Customer Service Representative - Italian/English
Sutherland · Alexandria
Job description
About the role
Sutherland, a global provider of AI, automation, cloud engineering and advanced analytics solutions, is hiring a full-time on-site Customer Service Specialist in Alexandria. The specialist delivers exceptional customer support, answers inquiries, resolves issues and keeps customer satisfaction high.
Key responsibilities
- Handle customer interactions efficiently and empathetically
- Provide tailored solutions to meet customer needs
- Maintain a positive customer experience through effective communication and professional phone etiquette
Required profile
- Fluency in English and Italian (B2) is mandatory
- Experience in a customer-facing role is a plus
- Flexibility with night and overnight shifts is essential
- Fresh graduates are welcome to apply
Required skills
- Strong customer service and customer support skills
- Proven ability to improve customer satisfaction and experience
- Problem-solving, active listening and attention to detail
- Professional phone etiquette and communication techniques (a plus)
- Familiarity with CRM tools is a plus
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Published 14 hours ago
Expires 1 month from now
5 views · 0 interested
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Sutherland
Alexandria