This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Call Center Agent
Crédit Agricole Egypt · Le Caire
Job description
About the role
We are looking for a motivated Call Center Agent to join Crédit Agricole Egypt’s customer service team. You will handle both inbound and outbound calls, support marketing campaigns, and ensure a high level of client satisfaction.
Key responsibilities
- Respond to inquiries about bank products, services and marketing campaigns (inbound and outbound).
- Manage client complaints and work to reduce complaint ratios.
- Meet Call Center KPIs and achieve monthly performance benchmarks.
- Monitor calls and use CRM tools to track interactions.
- Apply customer service policies and compliance guidelines.
Required profile
- Bachelor’s degree.
- Strong computer literacy and ability to operate various MS applications.
- Excellent interpersonal, written and oral communication skills.
Required skills
- Microsoft Office suite.
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Crédit Agricole Egypt
Le Caire
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