Call Center Agent

About the role

We are looking for a motivated Call Center Agent to join Crédit Agricole Egypt’s customer service team. You will handle both inbound and outbound calls, support marketing campaigns, and ensure a high level of client satisfaction.

Key responsibilities

• Respond to inquiries about bank products, services and marketing campaigns (inbound and outbound).
• Manage client complaints and work to reduce complaint ratios.
• Meet Call Center KPIs and achieve monthly performance benchmarks.
• Monitor calls and use CRM tools to track interactions.
• Apply customer service policies and compliance guidelines.

Required profile

• Bachelor’s degree.
• Strong computer literacy and ability to operate various MS applications.
• Excellent interpersonal, written and oral communication skills.

Required skills

• Microsoft Office suite.