Call Center Pharmacist

About the role

Elezaby Pharmacy, a leading pharmacy chain in Egypt, is seeking a Call Center Pharmacist to join its customer service team. You will handle inbound calls, provide accurate pharmacy information, and support customers with prescription and order inquiries.

Key responsibilities

• Answer incoming customer calls promptly and courteously.
• Assist with prescription status checks, order placement, refill requests, billing, and general product information.
• Achieve sales targets and performance ratios set by the company.
• Document all interactions, order details, and resolutions accurately in the CRM system.
• Perform additional duties as assigned to support the call center operations.

Required profile

• Bachelor's degree in Pharmacy.
• Open to fresh graduates and experienced pharmacists working in retail settings.
• Strong clinical knowledge and sound decision‑making abilities.
• Patient‑centered communication style and commitment to continuous professional development.

Required skills

• Proficiency in using a CRM system for customer interaction tracking.

What we offer

• Competitive salary with performance‑based KPIs and incentives.
• Monthly and semi‑annual bonuses.
• Medical insurance coverage.