Client Account Manager

About the role

The Client Account Manager will be the primary day‑to‑day partner for a fast‑growing content production company’s customers. You will own onboarding, manage multiple video and creative campaigns, and ensure smooth delivery across talent, locations and schedules. The role blends client communication with hands‑on project coordination in an AI‑forward environment.

Key responsibilities

• Lead new client onboarding and maintain the ongoing day‑to‑day relationship through delivery.
• Manage multiple simultaneous campaigns end‑to‑end, ensuring scope, timelines and quality standards are met.
• Coordinate sourcing of talent, locations and shoot schedules across active projects.
• Act as the primary point of contact, handling communications, updates and feedback loops.
• Proactively identify and escalate risks or blockers to keep projects on track.

Required profile

• Proven experience in a client‑facing customer success or account management role.
• Strong organisational ability to plan, prioritise and manage many moving parts.
• Demonstrated project‑management capability delivering workstreams on time, within scope and quality.
• Confident, warm communicator comfortable in a relationship‑driven environment.
• Comfortable using modern AI tools and large language models in daily workflows.

Required skills

• ClickUp
• Notion
• Asana
• AI tools (LLMs)

What we offer

• Top‑of‑market salary paid in GBP or USD.
• Fully remote working arrangement.
• Potential for flexible working hours.
• Long‑term job security with growth and development opportunities.