CRM Executive

About the role

The CRM Executive will drive initiatives that enhance the overall customer experience, boost satisfaction and increase retention. Working closely with cross‑functional teams, you will shape the customer journey and ensure seamless handling of inquiries and complaints.

Key responsibilities

• Implement and continuously improve CRM initiatives and the customer journey.
• Receive, clarify and route customer requests and complaints from call‑center and walk‑in channels.
• Follow up with customers to guarantee resolution and high satisfaction levels.
• Collaborate with internal teams to design and launch customer loyalty programmes.
• Maintain and regularly update customer databases, ensuring data accuracy and compliance with data‑protection regulations.

Required profile

• 2‑3 years of experience in customer service, customer experience or a related field.
• Bachelor’s degree in Business Administration, Marketing or a comparable discipline.
• Strong organizational and follow‑up abilities.
• Knowledge of customer loyalty programmes and retention strategies.

Required skills

• Proficiency with CRM systems.
• Advanced use of Microsoft Office applications.