Customer Service Consultant – Biggest Telecom Account

About the role

Sutherland is hiring a Customer Service Consultant for its biggest telecom account, based in Alexandria. You will act as the front-line interface with US customers, answering calls and resolving their inquiries while maintaining a positive customer experience. After 6 months, the role can be worked remotely from anywhere in Egypt.

Key responsibilities

• Respond to customers by phone and resolve their inquiries
• Maintain the customer experience and present the company in the best light
• Provide excellent service to inbound callers and solve customer concerns
• Sell client products and offers

Required profile

• Fluent English (C1) is a must
• Graduates and dropouts are welcome to apply
• Alexandria resident is a must
• Egyptian nationality is a must
• Previous call centre experience (English account) is preferred
• Soft and communication skills

What we offer

• Attractive packages plus a sales bonus scheme and overnight shift allowance
• Social insurance and private medical insurance coverage
• Fun team activities
• Two days off per week and rotational shifts
• 9 working hours including a 1-hour break
• Transportation provided for night and overnight shifts