This job is no longer available
This job expired on 09/08/2026. It no longer accepts applications.
Customer Service Representative – Call Center
HSBC · Gizeh
Job description
About the role
As a Call Center Representative, you will be the first point of contact for HSBC customers, handling inbound and outbound interactions. You will resolve inquiries and deliver a seamless experience while adhering to HSBC policies and regulatory standards.
Key responsibilities
- Handle customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information on products, services, and procedures.
- Identify customer needs and offer solutions or escalate when needed.
- Ensure all interactions meet service standards and regulatory requirements.
- Maintain accurate records of customer interactions.
- Achieve individual targets and support team goals.
Required profile
- Bachelor’s degree.
- C1 level English proficiency (strong speaking, reading, and writing).
- Flexibility to work rotational shifts.
Required skills
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Egypt.
Salary: Customer Service Representative Based on 10 job offers in EgyptSalaries by job title
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
HSBC
Gizeh