Customer Service Representative – Call Center

About the role

As a Call Center Representative, you will be the first point of contact for HSBC customers, handling inbound and outbound interactions. You will resolve inquiries and deliver a seamless experience while adhering to HSBC policies and regulatory standards.

Key responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information on products, services, and procedures.
• Identify customer needs and offer solutions or escalate when needed.
• Ensure all interactions meet service standards and regulatory requirements.
• Maintain accurate records of customer interactions.
• Achieve individual targets and support team goals.

Required profile

• Bachelor’s degree.
• C1 level English proficiency (strong speaking, reading, and writing).
• Flexibility to work rotational shifts.

Required skills