Customer Service Representative – Chat & Email (English Speakers)

About the role

We are looking for an English‑speaking Customer Service Representative to handle chat and email interactions for a variety of clients. The role involves both inbound and outbound communications, providing first‑line support and resolving routine issues.

Key responsibilities

• Respond to customer inquiries via chat and email.
• Handle inbound and outbound calls, chats, and emails as required.
• Troubleshoot and resolve routine product or service problems.
• Document all interactions accurately in the system.
• Meet defined service level agreements and quality standards.
• Work night shifts and 24/7 schedules when needed.

Required profile

• Graduates or undergraduates can apply.
• English proficiency at B2 level or higher.
• Ready to start immediately.
• Flexible availability for night and 24/7 shifts.

Required skills

What we offer

• Transportation provided.
• Social and medical insurance.
• Competitive salary.
• Night shift allowance.
• 24/7 shift options.
• Immediate hiring.