This job is no longer available
This job expired on 01/08/2026. It no longer accepts applications.
Customer Service Representative – Chat & Email (English Speakers)
Concentrix · Le Caire
Job description
About the role
We are looking for an English‑speaking Customer Service Representative to handle chat and email interactions for a variety of clients. The role involves both inbound and outbound communications, providing first‑line support and resolving routine issues.
Key responsibilities
- Respond to customer inquiries via chat and email.
- Handle inbound and outbound calls, chats, and emails as required.
- Troubleshoot and resolve routine product or service problems.
- Document all interactions accurately in the system.
- Meet defined service level agreements and quality standards.
- Work night shifts and 24/7 schedules when needed.
Required profile
- Graduates or undergraduates can apply.
- English proficiency at B2 level or higher.
- Ready to start immediately.
- Flexible availability for night and 24/7 shifts.
Required skills
What we offer
- Transportation provided.
- Social and medical insurance.
- Competitive salary.
- Night shift allowance.
- 24/7 shift options.
- Immediate hiring.
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Concentrix
Le Caire