Customer Service Representative - Customer Care

About the role

Sutherland is hiring a full-time Customer Service Representative in Cairo to provide professional technical support and troubleshooting to customers. The role works in a fast-paced, team-oriented environment and requires willingness to work rotational shifts, including overnight shifts.

Key responsibilities

• Provide professional technical support and troubleshooting to customers.
• Identify and resolve technical issues efficiently.
• Guide customers through solutions in a clear and friendly manner.
• Document customer interactions and reported issues accurately.
• Deliver an excellent customer experience while meeting performance standards.

Required profile

• Excellent English communication skills.
• Strong problem-solving and troubleshooting abilities.
• Good computer and technical skills.
• Customer-focused with a professional attitude.
• Ability to multitask and work under pressure.
• Willingness to work rotational shifts, including overnight shifts.
• Previous technical support or customer service experience is a plus, but not mandatory.

What we offer

• Salary of 20,800 net plus an overnight allowance of 1,100.