Customer Service Representative (English B2-C1)

About the role

Tabby is looking for a motivated Customer Service Representative to join its fast‑growing fintech team in Cairo. You will be the first point of contact for customers, handling inquiries in English and Arabic while delivering a seamless experience.

Key responsibilities

• Respond to customer questions via phone, chat, and email with professionalism and empathy.
• Achieve performance KPIs while maintaining high service quality.
• Collaborate with teammates to ensure a smooth customer journey.
• Represent Tabby’s values in every interaction.

Required profile

• Recent graduate (GRADS only).
• Excellent English and Arabic communication skills (minimum B2 level).
• Strong problem‑solving and multitasking abilities.
• Positive attitude, team spirit, and flexibility to work shifts ending at 10 PM.

Required skills

What we offer

• Gross salary of 33,000 EGP per month.
• Transportation allowance.
• Medical and social insurance.
• Fully paid training.
• Loyalty allowance.