Customer Support Specialist

About the role

Sutherland is looking for a Customer Support Specialist in Cairo to join its team and deliver an outstanding customer experience. The role suits someone who is a people person with excellent communication skills and a passion for helping customers.

Key responsibilities

• Respond to customer inquiries by phone, email and chat.
• Provide accurate information on products, services and company policies.
• Handle customer complaints and resolve issues professionally and efficiently.
• Follow up with customers to make sure their concerns are resolved.
• Process requests, orders, returns and other customer-related transactions.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate department when necessary.
• Work closely with internal teams to ensure a smooth customer experience.

Required profile

• Previous experience in customer service, customer support or a similar role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Customer-focused, patient and professional attitude.
• Ability to work effectively under pressure and manage multiple tasks.
• Fluent in English, Arabic or another language, if applicable.

Required skills

• Good computer skills.
• Familiarity with CRM or customer service systems.