Duty Manager - Russian Speaker

About the role

Rixos Premium Seagate, a luxury resort in Sharm El-Sheikh with an all-inclusive concept, restaurants, bars, entertainment, wellness and sports facilities, is looking for a full-time Duty Manager who speaks Russian. The role covers front office operations, VIP guest service and coordination with the hotel departments.

Key responsibilities

• Check the cleanliness of the lobby and public areas, and ensure lights and front office staff are neat and behave properly.
• Greet VIP guests and perform special services for them as directed by the Front Office Manager.
• Check registration cards of arriving guests and help with VIP arrivals and departures when Guest Relations Officers are absent.
• Assist in sending guest messages or faxes and give the Night Reception instructions during high occupancy about walk-in guests and released rooms.
• Help with room lock problems, prepare for VIP arrivals and escort guests to their rooms.
• Coordinate with all departments to keep front office functions running smoothly.
• Operate the front office computer system and check group department fit so the switchboard makes the right wake-up calls.
• Handle guest complaints and report them in the Assistant Manager's log book.
• Assist reception, business centre, cashier, concierge and bell captain when they are busy.
• Carry out quality management and food safety management system duties, and other tasks assigned by managers.
• Contribute to environmental protection and energy saving, including waste collection, reduced paper use and training.

Required profile

• Bachelor's degree.
• At least 5 years of industry experience after theoretical education.
• Sufficient English and Arabic to communicate with guests and employees; Russian speaker required.
• Advanced theoretical and practical knowledge.
• Command of guest profiles.

Required skills

• MS Office applications.
• Front office operating programmes such as Fidelio and Opera.
• Comprehensive technical knowledge of methods, equipment and work processes in the field.