English Voice Customer Care Agent

About the role

TaskUs is seeking an English‑speaking Customer Care Agent to join its Cairo team. You will be the primary point of contact for customers, handling inquiries across multiple channels and ensuring a high‑quality experience.

Key responsibilities

• Provide empathetic, personalized service while meeting brand standards.
• Resolve customer queries on first contact and own issues from start to finish.
• Interact with customers via phone, messaging, social media, and email.
• Collaborate with internal teams to address complex or patient‑specific issues.
• Maintain accurate records of enquiries, complaints, and safeguarding concerns.
• Support out‑of‑inbox projects such as macro creation and new‑starter training.

Required profile

• Exceptional written and spoken English.
• Passion for problem‑solving and delivering outstanding customer care.
• Previous experience in a fast‑paced customer service environment.
• Ability to work independently with high ownership.
• Flexibility to work varied shift patterns, including weekends.

Required skills

• Proficiency with CRM tools (e.g., Salesforce).
• Experience using communication platforms such as Intercom or similar.
• Tech‑savvy with quick learning of new software.

What we offer

• Competitive industry salaries.
• Comprehensive benefits package.
• People‑First culture with focus on wellness, diversity, and internal mobility.
• Opportunities for professional growth at all career stages.