Food & Beverage Account Manager

About the role

The Food & Beverage Account Manager will be responsible for managing and growing assigned F&B customer accounts. The role focuses on delivering technical service, ensuring customer satisfaction, and driving revenue retention and margin growth within existing accounts.

Key responsibilities

• Manage and expand assigned F&B customer accounts.
• Provide technical service and application support to guarantee customer satisfaction and retention.
• Identify up‑selling and cross‑selling opportunities and meet gross profit targets.
• Analyse customer usage trends and recommend tailored solutions.
• Prepare account reviews, performance reports and present them to stakeholders.
• Coordinate with internal technical, supply chain and marketing teams to fulfil customer requirements.
• Maintain compliance with safety, HACCP, ISO and other food‑safety standards.

Required profile

• Deep understanding of Food & Beverage industry processes and challenges.
• Applied technical knowledge of chemical solutions and sanitation processes used in production environments.
• Familiarity with HACCP, ISO and local food‑safety regulations.
• Strong relationship‑management and communication abilities.
• Ability to work independently on moderately complex service and account‑management tasks, including root‑cause analysis and corrective actions.

Required skills

• Chemical solutions for sanitation.
• Sanitation processes in food production.
• HACCP and ISO food‑safety standards.
• CRM systems proficiency.
• Microsoft Office suite.
• Root‑cause analysis.