Housekeeping Order Taker

About the role

Kempinski is hiring a Housekeeping Order Taker in Safaga, Egypt, to provide clerical, secretarial and administrative support for the housekeeping department. The role covers typing, computer input, filing, answering telephones, printing reports, maintaining employee files and departmental records, and keeping housekeeping standards and quality assurance targets in line.

Key responsibilities

• Maintain complete knowledge of hotel features and services, room types, amenities and guest laundry/dry-cleaning options.
• Meet with the Housekeeping supervisor to review business status and follow-up actions.
• Set up the workstation, keep it clean during the shift, and request additional supplies through the manager.
• Keep vendor resources up to date, print and distribute reports, and update the room status report.
• Contact the floor supervisor about discrepant rooms, track out-of-order rooms, and prepare work orders for maintenance.
• Issue housekeeping items to floor attendants and follow up on returns.
• Accommodate guest requests promptly, document information in the department log book, and keep an accurate record of room keys issued.
• Inventory and manage stock control.

Required profile

• At least 1 to 2 years of experience in a similar position, preferably in an international five-star hotel.
• Good communication skills in English.