IT Specialist

About the role

We are seeking an IT Specialist to manage and optimise our company’s IT infrastructure. The role involves ensuring reliable network, server and system performance while supporting end‑users across the organisation.

Key responsibilities

• Monitor, maintain, and troubleshoot company networks, servers, and IT systems to ensure optimal performance and availability.
• Install, configure, upgrade, and maintain hardware, software, operating systems, and applications.
• Implement and enforce IT security protocols, policies, and procedures to protect systems, networks, and data.
• Create, manage, and maintain user accounts, permissions, and access controls.
• Conduct diagnostic testing, system analysis, and debugging to resolve technical issues efficiently.
• Maintain accurate IT documentation, including configurations, procedures, inventories, and manuals.
• Perform regular data backups, archiving, and recovery operations to ensure data integrity and business continuity.
• Develop and implement disaster recovery and data retrieval procedures.
• Design and maintain end‑user feedback mechanisms and error‑reporting systems.
• Provide technical support and guidance to employees, resolving hardware, software, and network issues.
• Supervise, mentor, and support junior IT staff where applicable.
• Stay informed about emerging technologies, industry trends, and best practices.
• Ensure compliance with company policies, cybersecurity standards, and regulatory requirements.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support, systems administration, or network administration.
• Strong knowledge of computer hardware, software, networking, and server management.
• Familiarity with cybersecurity principles, backup systems, and disaster recovery planning.
• Excellent troubleshooting, analytical, and problem‑solving skills.
• Strong communication and interpersonal abilities.
• Ability to manage multiple tasks, prioritize responsibilities, and work under pressure.
• Proficient in written and verbal English communication.

Required skills

• Computer hardware
• Software
• Networking
• Server management
• Cybersecurity
• Backup systems
• Disaster recovery planning
• Operating systems
• Applications