Junior Digital Workplace Service Engineer

About the role

Otis is looking for a Junior Digital Workplace Service Engineer to support its digital transformation across the region. You will help create a modern, secure, and efficient workplace by managing telecommunications, PC assets, and software services.

Key responsibilities

• Align workplace services with enterprise strategies and business objectives.
• Ensure compliance, standardization, and full lifecycle management of all workplace assets.
• Support and manage relationships with key suppliers, driving service improvements.
• Standardize and support telecommunications operations and products.
• Use and maintain ServiceNow, including the CMDB, following Otis standards.
• Collaborate with global architecture and support teams.
• Provide timely resolution of incidents and service requests within workplace services scope.
• Participate in project planning and execution.

Required profile

• ITIL certification or equivalent.
• Bachelor’s degree in Computer Science or a related field.
• Strong technical background with relevant experience.
• Proficiency in English.

Required skills

• Microsoft O365, Exchange, Lync/Skype, Teams.
• ServiceNow and CMDB management.
• Telecommunications operations knowledge.

What we offer

• Competitive compensation package.
• High visibility across EMEA and collaboration with diverse teams.
• Opportunities to make a meaningful impact and continuous training.
• Exposure to a wide range of technologies.