L1 Desktop Support Engineer – Cairo, Egypt

About the role

Excis is seeking a proactive L1 Desktop Support Engineer to join its Cairo team. You will provide first‑ and second‑level support to a diverse client base, ensuring smooth operation of desktops, laptops, printers, and related software.

Key responsibilities

• Serve as the first and second point of contact for end‑user incidents and service requests.
• Collaborate with third‑party vendors to resolve complex AV issues.
• Maintain accurate ticket updates and communicate status and resolution promptly.
• Install, upgrade, and troubleshoot Windows (XP, 7, 8.1, 10) and Microsoft Office applications.
• Support basic Mac OS users and Cisco Jabber.
• Perform hardware installation, preventive maintenance, and remedial repairs on PCs, laptops, printers, and peripherals.
• Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software problems.

Required profile

• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• Minimum 18 months of IT support experience.
• Strong analytical, troubleshooting, and problem‑solving abilities.
• Excellent communication and customer‑service skills.
• Ability to multitask, prioritize, and meet SLA commitments.

Required skills

• Windows 7‑10 operating systems
• Microsoft Active Directory and Group Policy Objects (GPOs)
• Microsoft Office 365 and Office 2010
• PC hardware installation and troubleshooting
• Enterprise anti‑virus solutions
• Helpdesk ticketing systems
• Mobile device management for iOS and Android
• Enterprise encryption solutions
• Basic Mac OS support
• Printer installation and troubleshooting
• Cisco Jabber

What we offer

• Supportive, family‑like work environment
• Opportunities for professional growth and continuous learning
• Competitive compensation
• Exposure to a global client base across 190+ countries