Medical Advisor - Pharmacist (Contact Center)

NEXperience · Le Caire

Hybrid 🇬🇧 English

Job description

About the role

The Medical Advisor – Pharmacist will work in a contact‑center environment, providing real‑time chat support to customers. The role focuses on delivering high‑quality assistance while maintaining efficient response times to ensure a seamless service experience.

Key responsibilities

Provide exceptional, real‑time chat assistance to customers.
Resolve customer inquiries with top‑tier quality and accuracy.
Maintain efficient average handling time (AHT) to support smooth service flow.
Translate complex scientific and medical data into clear, actionable insights for customers.

Required profile

Bachelor’s degree in Pharmacy.
Proven experience and solid knowledge of the Saudi (KSA) pharmaceutical market.
Ability to work in a hybrid model after the probation period.
Strong scientific/medical background with the capacity to simplify complex information.
Excellent communication, presentation, and relationship‑building skills.

Required skills

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Published 2 months ago

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NEXperience

Le Caire

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