Merchant Onboarding Specialist

About the role

Tabby is looking for a Merchant Onboarding Specialist in Egypt. You will own the end-to-end activation of a portfolio of merchants, including complex accounts with higher revenue, multiple stores or channels, or non-standard integrations, and make sure each partner is fully configured with the right access, settings and dashboards before go-live.

Key responsibilities

• Act as escalation point for stalled, high-priority or time-sensitive cases, coordinating with Risk, Legal, BD and Product within SLA.
• Analyze pipeline trends to find root causes and propose fixes with the relevant teams.
• Lead investigations of technical and backend integration issues (Shopify, Magento, WooCommerce, custom APIs) and document repeatable solutions.
• Monitor post-activation performance (first transactions, inactivity, early churn) and proactively re-engage at-risk merchants.
• Keep merchant website presence aligned with brand guidelines and set the quality standard for the team.
• Own and improve CRM processes, automations and data integrity, and support Merchant Onboarding Executives and new joiners with playbooks and SOPs.
• Cover workload during peaks or absences and represent the onboarding team in cross-functional discussions.

Required profile

• Bachelor's degree in business, sales or a related field, with 3-5 years of experience in merchant onboarding, account management, merchant success or a similar operations role, ideally in fintech, payments or e-commerce.
• Experience in business development, sales, customer success or cold calling, with comfort in outbound outreach and re-engaging unresponsive merchants.
• Fluent written and spoken English and Arabic.
• Proven track record of hitting or exceeding conversion, SLA or activation targets.
• Interest in e-commerce and fintech; prior integration experience is not required as full training is provided.
• Experience coaching or guiding junior team members.

Required skills

• Hands-on experience with CRMs and workflow automations.
• OKR-driven, process-oriented work style and strong stakeholder management.
• Problem-solving mindset, attention to detail and calm ownership in ambiguous situations.