Chanel Beauty Consultant

About the role

Chalhoub Group, a luxury retailer with over 10 owned brands and more than 950 stores, is hiring a full-time Chanel Beauty Consultant in Cairo. The consultant provides excellent customer service, meets sales targets and keeps the counter clean, stocked and presented to brand standards.

Key responsibilities

• Build and maintain exceptional customer experience standards to develop client loyalty
• Understand customers' preferences and needs, recommend and sell beauty products, and deliver engaging consultations and product demonstrations
• Demonstrate strong knowledge of fragrance notes, families, products and brand stories, and communicate features, prices, availability and promotions
• Achieve individual and store-level sales targets, KPIs and incentive objectives, track sell-out and report daily sales performance
• Drive upselling and cross-selling across the brand portfolio
• Support new product launches, promotions and in-store activations
• Maintain the counter according to brand standards, ensure proper merchandising and product visibility, and keep adequate stock levels and timely replenishment
• Report stock shortages, support stock ordering and ensure goods are received and handled according to procedure
• Maintain high grooming standards and act as a brand ambassador

Required profile

• Previous experience in beauty retail, preferably in a premium or luxury environment
• Strong passion for fragrances, beauty and client experience
• Proven experience achieving sales targets and KPIs
• Willingness to work retail hours and rotate across store locations as required
• Strong grooming and professional presentation

Required skills

• Strong communication, interpersonal and customer engagement skills
• Ability to build customer relationships and give personalised recommendations
• Commercially driven, with strong upselling and cross-selling skills

What we offer

• Learning and development opportunities and internal mobility
• Health care and child education contribution
• Remote and flexible working policies
• Exclusive employee discounts