Moderation & Call Center Representative

About the role

We are looking for a professional Moderation & Call Center Representative to handle customer interactions across phone, social media and digital channels. The role combines content moderation with traditional call‑center duties to ensure a positive brand experience and maintain community standards.

Key responsibilities

• Monitor and moderate comments, messages and user‑generated content on social media platforms, removing or flagging material that violates policies.
• Respond to customer inquiries received via social media in a timely and professional manner.
• Identify trends, repeated issues or potential risks and report them to management.
• Answer phone calls regarding products, orders, pricing and resolve customer complaints while maintaining high service quality.
• Escalate complex or unresolved issues to the appropriate team.
• Accurately update customer records and call logs in the system.
• Follow approved scripts, procedures and quality standards.

Required profile

• Previous experience in customer service, call‑center operations or content moderation.
• Excellent verbal and written communication skills.
• Strong problem‑solving and active‑listening abilities.
• Ability to handle difficult situations calmly and professionally.
• Fluency in Arabic; English is an advantage.

Required skills

• Computer literacy.