Order Management Specialist

About the role

The Order Management Specialist will support the end‑to‑end order lifecycle for Capgemini’s customers in Egypt. The role ensures accurate master data, coordinates with sales and logistics teams, and drives timely order fulfilment using ERP and analytics tools.

Key responsibilities

• Maintain internal and external master data efficiently.
• Communicate and coordinate with customers and the sales team.
• Monitor order processing through the ERP system and manage order changes.
• Plan orders with the logistics team and follow up on deliveries.
• Generate daily and periodic reports using Excel and Power BI, including loss analysis and mitigation actions.
• Investigate returns and drive weekly/monthly business review meetings.
• Utilise Transportation Management Systems (TMS), Warehouse Management Systems (WMS), Order Management Systems (OMS) and route optimisation software to improve order flow.

Required profile

• Minimum of 1 month of relevant experience in order management or supply‑chain processes.
• Familiarity with ERP systems and basic data analysis.

Required skills

• ERP System
• Route Optimization Software
• Power BI
• Excel
• Transportation Management System (TMS)
• Warehouse Management System (WMS)
• Order Management System (OMS)