Pharmaceutical Customer Support – Medical Advisor (Chat)

NEXperience · Le Caire

Hybrid 🇬🇧 English

Job description

About the role

We are seeking a Medical Advisor to join our pharmaceutical customer support team, providing chat‑based assistance to customers. The role combines scientific expertise with strong communication skills to ensure accurate and helpful interactions.

Key responsibilities

Provide chat‑based support to pharmaceutical customers, answering queries and delivering accurate product information.
Handle inbound calls and chat interactions in a call‑center environment, ensuring timely resolution.
Translate complex scientific and medical data into clear, understandable insights for customers.

Required profile

Bachelor’s degree in Pharmacy.
Proven experience working in a call‑center environment (mandatory).
Familiarity with the Saudi Arabian (KSA) market is a plus.
Ability to work in a hybrid model after the probation period.
Strong scientific/medical background with excellent communication and presentation skills.

Required skills

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Published 2 months ago

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NEXperience

Le Caire

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