Remote Computer User Support Specialist

About the role

We are looking for a Remote Computer User Support Specialist to provide technical assistance to our users across digital platforms. You will troubleshoot hardware, software and system issues, guide users through solutions and help keep our systems running smoothly.

Key responsibilities

• Respond to support requests via email, chat or ticketing system.
• Troubleshoot basic hardware, software and system‑related problems.
• Guide users step‑by‑step through resolutions in a clear, professional manner.
• Assist with account setup, access issues and password resets.
• Document cases, resolutions and system updates.
• Escalate complex issues to higher‑level technical teams and report recurring trends.

Required profile

• Strong problem‑solving and analytical abilities.
• Clear written and verbal communication skills.
• Ability to explain technical concepts in simple terms.
• Self‑motivated, able to work independently and manage multiple requests.
• Basic understanding of computer systems and troubleshooting.

Required skills

• Computer systems troubleshooting
• Ticketing systems

What we offer

• Competitive compensation with flexible remote schedule.
• Training and onboarding support.
• Performance‑based incentives.
• Opportunities for career growth in IT support.
• Access to learning and development resources.