Remote Virtual Assistant for Short-Term Rentals

About the role

We are a growing short‑term rental company looking for a proactive Remote Virtual Assistant to help manage daily operations and ensure an excellent guest experience.

Key responsibilities

• Handle guest communication before, during, and after stays across multiple channels.
• Respond to inquiries and booking requests on platforms such as Airbnb, VRBO and Booking.com.
• Coordinate with cleaners, maintenance teams and vendors to prepare properties.
• Monitor reservations, calendars and occupancy rates.
• Assist with listing updates, optimisation and revenue‑management tools.
• Resolve guest issues and provide high‑quality customer service.
• Maintain accurate operational records and reports.

Required profile

• Previous experience in the short‑term rental (STR) industry.
• Strong written and verbal English communication skills.
• Familiarity with property‑management system (PMS) tools.
• Excellent organisational, multitasking and problem‑solving abilities.
• Reliable internet connection and ability to work remotely.
• Availability to work weekends or flexible shifts when required.

Required skills

• Airbnb, VRBO, Booking.com platforms.
• PMS tools such as Guesty, Hostaway, Hospitable, Lodgify, OwnerRez, Cloudbeds.

What we offer

• Fully remote work environment.
• Competitive compensation.
• Long‑term growth opportunities.
• Collaborative and supportive team.