Retention Agent

About the role

We are seeking motivated, customer‑focused Retention Agents to join our Retention Team in Cairo. The role involves engaging existing customers, addressing their concerns, and delivering solutions that encourage continued business.

Key responsibilities

• Engage with customers to retain their business and strengthen long‑term relationships.
• Identify customer needs and propose suitable solutions to increase satisfaction and loyalty.
• Handle customer concerns professionally and resolve issues efficiently.
• Achieve individual and team retention targets and performance KPIs.
• Maintain accurate customer records and update relevant systems.
• Collaborate with internal teams to ensure a seamless customer experience.

Required profile

• Minimum of 2 years of sales experience.
• Excellent customer service and relationship management abilities.
• Strong professional communication and interpersonal skills.
• Very good or higher English proficiency.
• Proficiency in Microsoft Office, especially Excel, and Google Sheets.
• Demonstrated competencies relevant to a customer retention role.

Required skills

• Microsoft Excel
• Google Sheets
• Microsoft Office