Senior Customer Success Manager

About the role

Camunda is looking for a Senior Customer Success Manager to act as the strategic partner for a portfolio of enterprise customers. You will guide clients from onboarding through renewal, ensuring they achieve measurable business outcomes with Camunda’s process orchestration platform.

Key responsibilities

• Own a portfolio of enterprise accounts, defining goals, success metrics and adoption roadmaps.
• Drive retention and expansion by monitoring health, risk and growth opportunities, and collaborating with Sales and internal teams.
• Lead structured customer conversations such as onboarding sessions, success plan reviews and health check‑ins.
• Use usage and health data to prioritize actions, forecast outcomes and provide data‑driven recommendations.
• Project‑manage cross‑functional initiatives with Technical Account Managers, Consulting, Product and Support to resolve issues and keep programs on track.
• Contribute to the Customer Success practice by sharing learnings, mentoring peers and refining playbooks.

Required profile

• Proven experience in a senior customer success or account management role within enterprise SaaS.
• Strong ability to translate technical capabilities into clear business value.
• Excellent communication and partnership skills across sales, product, engineering and support.
• Data‑oriented mindset with experience using usage metrics to drive decisions.
• Self‑starter with a bias for action and a focus on long‑term customer outcomes.

Required skills

What we offer

• Fully remote, global work environment.
• Opportunity to shape an AI‑first organization and work with cutting‑edge orchestration technology.
• Collaborative culture built on Camunda’s FAITH values.
• Competitive compensation and benefits package.