Senior Service Coordinator

About the role

Trane Technologies, a global leader in climate solutions for buildings, homes and transportation, is hiring a Senior Service Coordinator in Cairo. The position is on-site, five days a week, and covers coordination of service resources, dispatch, scheduling and customer service for HVAC projects.

Key responsibilities

• Coordinate service resources and dispatch, including maintenance contract renewals and assigning team members to projects
• Schedule personnel, materials, subcontractors and equipment according to project needs, skill sets and availability
• Communicate with Project Managers and the HVAC Field Technician Supervisor to assign and dispatch Controls and HVAC technicians
• Coordinate with the Parts Department and Acquisition as needed
• Maintain customer satisfaction by investigating concerns, routing them to the right staff and handling special requests
• Generate work orders, review project paperwork, forward it to Project Administrators and produce reports
• Generate customer invoices within the agreed amounts shown in purchase orders
• Handle safety audit plan tasks and coordinate with technician leaders
• Propose productivity improvements and process innovations
• Work closely with Sales Engineers
• Manage service backlogs, unearned unbilled controls and direct procurement in Oracle, including submitting purchase orders to subcontractors and vendors and creating completion receipts
• Administer databases and files such as orders, maintenance contracts, sold units and claim reports
• Collect warranty claims, participate in collection meetings and dispute calls, and support bad debt recovery
• Ensure SVT audit and reporting compliance with company EHS guidance