Service Delivery Manager – Managed Services

About the role

PwC is seeking a Service Delivery Manager to lead its managed services practice. In this role you will oversee outsourced processes, ensure high‑quality delivery, and act as a key liaison between clients, teams and stakeholders.

Key responsibilities

• Execute outsourced processes such as client interaction, data review, enrichment and processing.
• Implement and monitor quality controls, resolve escalations and queries.
• Coach, develop and inspire team members, leveraging their unique strengths.
• Partner with leadership to own project planning, budgeting, execution and delivery timelines.
• Identify business improvement opportunities and drive innovation through technology.

Required profile

• Proven experience managing end‑to‑end service delivery in a BPO or advisory environment.
• Strong analytical mindset with ability to map system linkages and process interactions.
• Excellent communication and conflict‑resolution skills for client and stakeholder engagements.
• Commitment to professional standards, code of conduct and independence requirements.

Required skills

• Data Quality
• Data Quality Assessment
• Customer Data Management (CDM)
• Compliance Auditing
• Compliance Review
• Contract Review

What we offer

• Opportunity to work within a global professional services firm.
• Access to cutting‑edge technology and continuous learning programs.
• Collaborative culture that values integrity and innovation.