ServiceNow Manager – Lead Development

About the role

The ServiceNow Manager will lead the strategy and delivery of ServiceNow solutions, ensuring they align with business objectives and follow best‑practice standards. Reporting to senior leadership, you will oversee a team of developers and administrators while driving continuous improvement across all ServiceNow initiatives.

Key responsibilities

• Lead end‑to‑end ServiceNow implementation and enhancement projects from requirements gathering through deployment.
• Manage, mentor and develop a team of ServiceNow developers and administrators.
• Design, develop and maintain custom applications, modules, workflows, forms, business rules and client/server scripts using JavaScript.
• Provide architectural guidance to ensure solutions are scalable, secure and compliant with governance standards.
• Collaborate with business stakeholders and cross‑functional teams to translate requirements into technical designs.
• Drive integrations with external systems via REST and SOAP APIs.
• Establish coding standards, conduct code reviews and oversee quality assurance processes.
• Plan and execute ServiceNow upgrade and enhancement cycles.
• Serve as primary escalation point for risks, issues and delivery challenges.

Required profile

• 7‑10 years of hands‑on ServiceNow development and implementation experience.
• Minimum 3 years of experience leading ServiceNow projects and managing teams.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) – required; ITSM certification preferred.
• Proven ability to manage multiple projects simultaneously in an Agile/Scrum environment.

Required skills

• JavaScript (client‑side and server‑side scripting on ServiceNow).
• ServiceNow platform – custom application development, workflow design, ITSM/ITOM/ITAM modules.
• REST and SOAP API integration.
• HTML, CSS, XML.
• Agile/Scrum methodology.
• ServiceNow App Developer tooling, Flow Designer, IntegrationHub, Performance Analytics.