Tech Support Engineer – Cairo

About the role

AVEVA is seeking a Tech Support Engineer to join its Cairo team. You will provide post‑sales product support, training, and consultancy for AVEVA industrial software, helping customers across the region achieve reliable and sustainable operations.

Key responsibilities

• Deliver second‑line product support and resolve technical issues for regional customers.
• Provide specialist training on AVEVA solutions at both company training centres and customer sites.
• Assist with deployment, configuration, and implementation services.
• Collaborate with technical managers to develop scopes of work and proposals.
• Offer industry‑specific consultancy and pre‑sales support as needed.

Required profile

• Experience with Microsoft Windows operating systems.
• Hands‑on knowledge of current AVEVA InTouch and System Platform versions.
• Understanding of HMI/SCADA architectures and industrial automation.
• Domain experience in process control for Food & Beverage, CPG, Metals, or Discrete manufacturing.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Excellent written and verbal communication skills in English.

Required skills

• Microsoft Windows OS
• AVeVA InTouch
• AVeVA System Platform
• HMI/SCADA solutions
• Industrial automation
• Process control