Technical Support Specialist Level 2 – CA by Broadcom
arrow · EG-New Cairo
Job description
About the role
Provide Tier‑2 technical support for Broadcom CA products to global customers, handling issues via email, phone and remote sessions.
Key responsibilities
- Deliver troubleshooting support for CA by Broadcom solutions in AOD and IMS domains.
- Replicate customer configurations, analyse logs and resolve complex cases.
- Document all activities in the ticketing system and create knowledge‑base articles.
- Collaborate with Escalation Engineers and vendors to diagnose and fix faults.
Required profile
- 2‑3 years of IT customer support experience.
- Excellent written and verbal English communication.
- Strong problem‑solving attitude and ability to work under pressure.
- Willingness to work outside normal business hours.
Required skills
- Foundational networking knowledge.
- Linux and Windows operating systems.
- APIs, Tomcat, Java, SSL/HTTPS certificates.
- Database concepts (Oracle, SQL).
- Log analysis and pattern identification.
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Published 12 hours ago
Expires 1 month from now
8 views · 0 interested
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EG-New Cairo