Telesales Team Lead

About the role

Edu Castle is seeking a results‑driven Telesales Team Lead to inspire and manage a high‑performing telesales group. You will lead from the front, set ambitious sales targets, and ensure the team consistently exceeds them while fostering strong relationships with educational institutions.

Key responsibilities

• Lead, motivate and manage a team of telesales representatives.
• Set daily, weekly and monthly sales objectives and monitor performance.
• Achieve individual and team sales targets.
• Conduct coaching sessions, performance reviews and continuous training.
• Manage lead allocation, follow‑up activities and conversion strategies.
• Analyze sales reports, KPIs and team productivity metrics.
• Handle escalated customer inquiries and complex sales opportunities.
• Build and maintain relationships with schools, nurseries, educational institutions and business partners.
• Identify new business opportunities and drive revenue growth.
• Ensure adherence to sales processes, quality standards and company policies.

Required profile

• 3+ years of proven experience in telesales.
• Previous experience as a Team Leader, Senior Sales Executive or similar leadership role.
• Track record of consistently achieving and exceeding sales targets.
• Strong communication, negotiation and closing abilities.
• Experience in education, school services or B2B sales is a strong advantage.
• Highly organized, proactive and target‑driven.

Required skills

What we offer

• Dynamic and growing educational business environment.
• Diverse portfolio of services and solutions.
• Strong opportunities for career growth and advancement.
• Performance‑driven culture that recognises and rewards success.